Privacy Policy
Last updated: February 27, 2026
1. Introduction
Welcome to Reserve ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").
2. Information We Collect
We collect the following types of information:
- Personal Information: Full name and phone number provided when making a booking.
- Booking Information: Court selections, dates, times, and payment details associated with your reservations.
- Payment Information: Payments are made directly to venue owners. We do not collect or store any payment credentials — all transactions happen outside our platform via the venue's chosen method.
- Device Information: Browser type, IP address, and device identifiers collected automatically when you access the Platform.
- Local Storage: We store your name and phone number locally on your device (via browser local storage) to pre-fill booking forms for convenience.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your court bookings
- Facilitate payment processing through our payment partner
- Communicate with you about your bookings (confirmations, reminders, and updates)
- Improve our Platform and services
- Prevent fraud and ensure the security of our Platform
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Venue Owners: Your name and phone number are shared with the venue where you booked a court so they can manage your reservation and confirm payment.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are retained for business and legal compliance purposes.
7. Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal requirements
- Object to the processing of your personal data
- Lodge a complaint with the National Privacy Commission
8. Cookies and Local Storage
We use browser local storage to save your name and phone number for a better booking experience. You can clear this data at any time through your browser settings. We may also use cookies for analytics and Platform functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Reserve
Email: support@reserve.app